Patient Referral Management
Introducing our Patient Referral Centre (PRC)
Processing accurate referrals, booking appointments and ensuring all patients receive the highest level of care and support at all times
patient bookings
every year
service
level
contracts
served
At the PRC our teams own each step of the patient journey. From the first referral to the final report, our fully qualified staff provide the care and support our patients need, every step of the way.
All teams provide an excellent quality of care to each patient with:
Initial contact within 24 hours of receiving their referral
Offering the earliest available appointments, with a range of convenient locations
Patient engagement, this is key to all our work, we address any queries and concerns from the first conversation
Flexible appointments with the ability to re-book or cancel at their convenience
World class service levels with reports returned in 5 working days
Using our patient portal, within 3 or 4 clicks a patient can now digitally book their appointment using their smartphone.
This technology helps patients keep control of when, where and what time they will be seen, they can also add to their calendar and map their clinic location.
We focus on patient care and support at all times. With 145 staff across 12 functions, each team works to have a positive impact and improve the quality of life for each patient.
We measure our performance on patient care and satisfaction. It keeps us focused and drives us forward.
Our DNA rate is below 6% across all MRI services and less than 4% in London for over 90,000 annual MRI referrals, whilst 97% of patients get through to our PRC first time.
Our PRC teams
Patient Referral Team
The Patient Referral Team input quick and accurate referrals. They assess the need of each patient and select their most appropriate pathway
Patient Care team
The Patient Care Team books appointments and works to offer the earliest, most convenient options for the patient. They manage all appointment changes, queries and cancellations
PACS Imaging Team
This team ensure a quick turn-around by managing clinic reporting within an average of 5 working days. They use an Image Exchange Portal (IEP), burn the image to a disc or send via the referrer’s choice of secure email, recorded Royal Mail, fax or post onto the DOCMAN system.
Introducing our Patient Referral Centre (PRC)
Processing accurate referrals, booking appointments and ensuring all patients receive the highest level of care and support at all times
At the PRC our teams own each step of the patient journey. From the first referral to the final report, our fully qualified staff provide the care and support our patients need, every step of the way.
All teams provide an excellent quality of care to each patient with:
Initial contact within 24 hours of receiving their referral
Offering the earliest available appointments, with a range of convenient locations
Patient engagement, this is key to all our work, we address any queries and concerns from the first conversation
Flexible appointments with the ability to re-book or cancel at their convenience
World class service levels with reports returned in 5 working days
Using our patient portal, within 3 or 4 clicks a patient can now digitally book their appointment using their smartphone.
This technology helps patients keep control of when, where and what time they will be seen, they can also add to their calendar and map their clinic location.
We focus on patient care and support at all times. With 145 staff across 12 functions, each team works to have a positive impact and improve the quality of life for each patient.
We measure our performance on patient care and satisfaction. It keeps us focused and drives us forward. Our DNA rate is below 6% across all MRI services and less than 4% in London for over 90,000 annual MRI referrals, whilst 97% of patients get through to our PRC first time.
Our PRC teams
Patient Referral Team
The Patient Referral Team input quick and accurate referrals. They assess the need of each patient and select their most appropriate pathway
Patient Care team
The Patient Care Team books appointments and works to offer the earliest, most convenient options for the patient. They manage all appointment changes, queries and cancellations
PACS Imaging Team
This team ensure a quick turn-around by managing clinic reporting within an average of 5 working days. They use an Image Exchange Portal (IEP), burn the image to a disc or send via the referrer’s choice of secure email, recorded Royal Mail, fax or post onto the DOCMAN system.
